Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires.

Return eligibility remains subject to the product condition, exclusions, and requirements described in this policy.

This return period does not limit any mandatory rights that may apply to you under applicable consumer-protection law.

Before sending an item back, contact us at:

service@elvarisseln.com

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label if the product arrived damaged, incomplete, or incorrect.

Customer support will review your request and provide the appropriate return instructions if the return is approved.

Except where a product is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with original parts, accessories, inserts, instructions, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection or resale.
• Accompanied by proof of purchase or the applicable order number.

Opening shipping packaging does not automatically make a product ineligible for return, provided the product itself remains complete, unused, undamaged, and otherwise satisfies the applicable conditions.

For knitting, painting, DIY, and model-making products, please handle components, surfaces, tools, printed materials, and accessories carefully during inspection.

Elvarisseln™ offers creative products including knitting and crochet items, painting and art materials, DIY kits, and model kits.

Depending on the product, reasonable differences may occur in color, texture, fibers, printed details, paint tone, wood grain, paper finish, dimensions, handmade components, or material appearance.

If you simply do not prefer a color, texture, scale, finish, appearance, or other characteristic of an otherwise correctly supplied product, the request may be treated as a preference-based return.

After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

The return destination may differ from the address printed on an original shipment or from our registered business address.

Unauthorized returns, or parcels sent to an incorrect location, may be delayed, rejected, lost, or otherwise ineligible for processing.

Certain products may not qualify for preference-based returns because of personalization, condition, safety, hygiene, or other legitimate considerations.

These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Items materially altered, used, assembled, painted, cut, permanently glued, or damaged after delivery for reasons unrelated to an original product problem.
• Craft materials that have been substantially consumed or modified.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or otherwise non-returnable before purchase.

These limitations do not remove rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us within 7 calendar days after delivery where reasonably possible.

Please include:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product.
• Photographs of relevant packaging.
• A photograph of the shipping label where appropriate.

After the issue has been reviewed and confirmed, we will determine an appropriate solution, which may include replacement, reshipment, refund, or another reasonable remedy.

Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incomplete, incorrect, or materially different due to an error attributable to us, we will provide an appropriate resolution in accordance with the circumstances.

Original shipping charges are generally not refundable for preference-based returns unless required by applicable law.

If the return results from a confirmed error attributable to us, eligible original shipping charges may be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Elvarisseln™ cannot guarantee receipt of a return parcel shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

Please package the item carefully to reduce the risk of damage during return transit.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be physically returned.

Any such decision is made after review of the individual request.

Exchanges depend on current inventory and product availability.

Variations in craft materials, color, texture, fibers, finish, hand-applied details, scale, or other product characteristics may occur between individual pieces or production batches.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Price differences between the original and replacement products may apply.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, picking, customization, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard return and refund procedures.

It does not limit or exclude rights or remedies that cannot lawfully be waived or excluded under applicable consumer-protection law.

Where applicable law provides rights that are more favorable than a term in this policy, the applicable legal requirement will govern.