How can we help?
Have a question about our craft collections, your order, shipping, tracking, payment, returns, or refunds? Our customer support team is here to assist you throughout your creative journey.
Within 24 Hours
Questions About
Your Order
For questions regarding an existing order, please include your order number and the email address used during checkout.
Providing these details allows our team to quickly review your request and provide accurate assistance.
Problems With
Your Order
If your item arrives damaged, defective, missing, incorrect, or different from the product description, please contact us.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photos or videos if applicable.
- A photo of the shipping label and package.
Minor differences in color, texture, materials, or handmade details may occur due to the creative nature of craft products. These variations are part of the uniqueness of each creation.
Before Returning
An Item
Please contact our customer support team before sending any merchandise back.
Do not automatically send returns to our registered business address.
Once your return request has been reviewed and approved, our team will provide the appropriate return instructions.
Response Time
We aim to respond to customer inquiries within 24 hours.
Requests requiring additional investigation with shipping carriers, payment providers, or fulfillment partners may require additional processing time.
Customer Support Hours
Our customer care team is available daily to assist with product questions, orders, shipping, returns, and general inquiries.
8:00 AM - 10:00 PM (GMT+8)
Business & Contact Information
Elvarisseln™ is owned and operated by Beijing Fumotang Culture Media Co., Ltd.